Refund policy
🔄 Returns & Exchanges
Because each item is carefully crafted and often made to order, we do not offer general returns or exchanges.
However, your satisfaction matters to us—if you have any questions or concerns about your order, we’re always here to help.
📦 Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can review the issue and make it right as quickly as possible.
📩 Need Assistance?
For any questions about your order, feel free to reach out to us at:
info@creativ5hub.co.za
We aim to respond promptly and assist you in the best way possible.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Sale items
- Custom Items
- Gift Boxes
- Gift cards
❤️ Our Commitment to You
Every item is checked for quality before it leaves us. While we don’t offer returns, we stand behind what we create and will always work with you to resolve any genuine issues.